IT Help Desk

Automate answers to frequently asked questions and generate support tickets only when needed.

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Workato's IT Help Desk significantly reduces ticket amounts and mean time to resolution.
Workato's IT Help Desk answers questions in real-time to resolve issues quickly.
Workato's IT Help Desk works directly with your existing HR stack.
  • Workato's IT Help Desk significantly reduces ticket amounts and mean time to resolution.
  • Workato's IT Help Desk answers questions in real-time to resolve issues quickly.
  • Workato's IT Help Desk works directly with your existing HR stack.
  • Problem

    IT is overloaded with duplicate requests from employees, and employees don’t know where to get their questions answered.

  • Solution

    This intelligent help desk solution uses AI to answer questions in real-time. When advanced issues arise, you can create a ticket with IT directly in Slack.

  • Impact

    Significantly reduce the number of tickets, reduce MTTR (mean time to resolution), and increase employee satisfaction.

Solution Highlights

  • Virtual help desk in Slack, MS Teams, and other collaboration tools
  • Reduced ticket load on IT
  • Significantly faster response time
  • Increased employee accessibility and satisfaction
  • workato

    Access to knowledge

    Employees don’t know where to get their questions answered. This chat bot puts knowledge at their fingertips

  • slackms_teams

    Answers in real-time

    Answers to questions are delivered in real-time on Slack

  • servicenowjira

    Auto-generated tickets

    If you have to submit a ticket to IT, this solution inputs details from your conversation with the help desk bot

  • aidialogflow

    Reduce response time

    Eliminate duplicate requests to IT and discover resolutions faster

Bill Olson

Bill Olson

Director of Project Management, Tenable
“When we analyzed all of our employees' requests for help, 90% of them had an answer already written down. Now employees can get the answer they need in slack. We're still scratching the surface of what Workato can do.”

Implementation Plan

  • 1

    Discovery & Research

    Discuss best practices from market leaders

    Outcome: Prioritized Automation Plan

  • 2

    Collaborative building

    Outcome: Working Automation

  • 3

    Testing & business unit training

  • 4

    Go live!